Good afternoon. Can I help you?
Yes, please. I bought this CD player here and there's something wrong with it.
I see. When did you buy it?
I only bought it three days ago, on Monday.
I felt quite angry, you know.
Sorry, sir. Well, I can give you the money back or change the CD player for a new one.
I think I'd like my money back, please.
Certainly. Can you write your name on this form, please?
Of course. Here you are.
Thank you very much. Here's your money, $89.50.